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Return Policy:
Before returning items, please call or e-mail us for a Return Authorization Number (RA#).  We do not pay for the "return" shipping fee on items that are not broken or damaged. If you are returning an item that is broken or damaged, please contact us first.  See section regarding Damaged Items for procedure on damage claims.

If you are not 100% satisfied with your product, you can return it within 30 days of your receipt date for an exchange or refund, shipping & handling fees excluded.  All returned packages must include a completed return form and a copy of your receipt.  All items must be returned in "brand new" condition, with all inside content (manuals, accessories, etc.) packed the way it originally came.  Absolutely no returns on new equipment if it has been used.

You will be charged a 25% re-stocking fee if: Returned items are not in "brand new" condition and/or missing any of its original contents, The return form and/or a copy of your receipt are not included with the returning package, or you are returning items, parts, supplies, etc. that were specially ordered for you (Non-stock items).  You will pay for any return shipping,  crating, or freight costs.

Special Order Returns:
Special order and custom fabricated items are non-refundable.

Liability:
For your security, please ship all returned merchandise through an insured carrier like UPS or Federal Express. Complete Store Fixtures will not be held responsible for any items being returned that are lost or damaged.

Exchanges:
If you prefer to exchange an item, please contact us prior to returning the merchandise. Once the returned item is received, we will process your new order and issue a credit for the price difference between the returned item and the replacement item or bill you for the difference (with your approval). All shipping charges involved will be the responsibility of the customer.


 

Ship Returns and Exchanges to:
Complete Store Fixtures
Web Site Return
2010 W. 35th Street
Chicago, Illinois  60609

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