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Shipping Methods:
We ship most of our orders via UPS or USPS. Fed-Ex is used as a secondary shipper or upon request. Options range from:  Ground, 2nd Day, 3 Day Select, Next Day Air to Worldwide Express, Etc.   If an order exceeds shippers weight limit of 150 Lbs. and/or size limit, your order will be shipped by a freight company. In this case, a customer service representative will contact you and provide you with the best possible quote on shipping and handling costs.

Crating / Handling Fees: 
When your order is received, our staff will calculate any shipping and, if applicable, handling or crating charges.  We will E-Mail or fax an order confirmation, clearly stating item count, item totals, shipping charges, and order total for your approval.   We will not ship an order without written approval from you.

Shipping Locations/Split Shipments:
Most orders will ship from our distribution center located in Chicago, Illinois. In the event a product is unavailable at this location, or if we determine it will save you time and money, we may opt to ship your order from another location.  If your order is unable to ship complete from any one location, we may ship your order from multiple locations.  

Damage Policy:
Your order will be packed in such a way as to protect your merchandise.  Unfortunately there are occasions when orders may become damaged in transit. Complete Store Fixtures will not be responsible for orders damaged in shipment.

You should:

  1. Always inspect all packages thoroughly before signing for your shipment. Freight companies are responsible for inspecting items before picking up from us. When freight carriers sign for the items, they are indicating they are receiving them up in good condition from us. When you sign for your order from the trucking company, you are responsible for inspecting your order. By signing for your order, you are indicating YOU ARE RECEIVING YOUR ORDER IN GOOD CONDITION unless you state otherwise on the freight bill.
  2. If you see outside damage to the crate or box, please tell the driver to write it down, and open the package to check for further damage.
  3. Determine if the damages are such that the shipment should be accepted or refused. 
  4. If accepted, instruct the driver to state the damage on the delivery reciept at the time of delivery.  He may give you a claim number at that time. Save your crating materials, until the damage claim has been resolved.  If they send a claim adjuster, save all packing materials, all labels on the box, as the inspector will want to see all of that. 
  5. Always refuse packages that have visible damage. Call us immediately and report the damage to your salesperson. 

If you fail to do any of the above, you will need to file a claim with the freight company.

Delivery:
If you are not there to accept delivery, the freight company may assess charges for Storage Fees and/or Re-Delivery Fees.  We have no control over those fees.  We will always give you the name of the freight company and tracking information once your order has shipped.  You should call the freight company to determine an approximate day and time of delivery if you need to be prepared for the delivery.

Price Policy: 
Product information, photos and prices are subject to change without notice.  We are not responsible for publishing or typographical errors.  Many Manufacturers change prices without much advance notice, due to fluctuations in the cost of raw materials, and we cannot guarantee any published price.  We will notify you in writing of current price and availability at the time of order, and not process any order without your written approval.

Payment Methods: 
All prices listed are USD.  We accept Visa/MasterCard, personal or business checks, and money orders.  We will ship your order after we verify payment.

Leasing Or Financing: 
We Have several leasing options available. If you have been in business for over 2 years the approval process is very quick.  If you are just opening, or newly taking possession of the business, it may take longer.  
CLICK HEREfor an online instant quote and application. 

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