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Ordering

Shipping

Crating/Handling Fees

Shipping Locations

Damage Policy

Delivery

Price Policy

Warranty

Repair/Return Policy

Payment Methods Return Policy Exchanges

Ordering: 
You may call, fax, or e-mail your order request.  Please include your full name, the name of your business, billing address, shipping address, telephone number, fax number, and indicate which payment method you will be using.  We will E-Mail or fax an order confirmation, clearly stating item count, item totals, shipping charges, and order total for your approval.   We will not ship an order without written approval from you.  Orders received will usually ship the following business day. In the event of a delay of more than 48 hours in your shipment, we will notify you immediately.  We will also notify you of the tracking information when your order ships.

Shipping Methods:
We ship most of our orders via UPS or USPS. Fed-Ex is used as a secondary shipper or upon request. Options range from:  Ground, 2nd Day, 3 Day Select, Next Day Air to Worldwide Express, Etc.   If an order exceeds shippers weight limit of 150 Lbs. and/or size limit, your order will be shipped by a freight company. In this case, a customer service representative will contact you and provide you with the best possible quote on shipping and handling costs.

Crating / Handling Fees: 
When your order is received, our staff will calculate any shipping and, if applicable, handling or crating charges.  We will E-Mail or fax an order confirmation, clearly stating item count, item totals, shipping charges, and order total for your approval.   We will not ship an order without written approval from you.

Shipping Locations/Split Shipments:
Most orders will ship from our distribution center located in Chicago, Illinois. In the event a product is unavailable at this location, or if we determine it will save you time and money, we may opt to ship your order from another location.  If your order is unable to ship complete from any one location, we may ship your order from multiple locations.  

Damage Policy:
Your order will be packed in such a way as to protect your merchandise.  Unfortunately there are occasions when orders may become damaged in transit. Complete Store Fixtures will not be responsible for orders damaged in shipment.

You should:

  1. Always inspect all packages thoroughly before signing for your shipment. Freight companies are responsible for inspecting items before picking up from us. When freight carriers sign for the items, they are indicating they are receiving them up in good condition from us. When you sign for your order from the trucking company, you are responsible for inspecting your order. By signing for your order, you are indicating YOU ARE RECEIVING YOUR ORDER IN GOOD CONDITION unless you state otherwise on the freight bill.
  2. If you see outside damage to the crate or box, please tell the driver to write it down, and open the package to check for further damage.
  3. Determine if the damages are such that the shipment should be accepted or refused. 
  4. If accepted, instruct the driver to state the damage on the delivery reciept at the time of delivery.  He may give you a claim number at that time. Save your crating materials, until the damage claim has been resolved.  If they send a claim adjuster, save all packing materials, all labels on the box, as the inspector will want to see all of that. 
  5. Always refuse packages that have visible damage. Call us immediately and report the damage to your salesperson. 

If you fail to do any of the above, you will need to file a claim with the freight company.

Delivery:
If you are not there to accept delivery, the freight company may assess charges for Storage Fees and/or Re-Delivery Fees.  We have no control over those fees.  We will always give you the name of the freight company and tracking information once your order has shipped.  You should call the freight company to determine an approximate day and time of delivery if you need to be prepared for the delivery.

Price Policy: 
Product information, photos and prices are subject to change without notice.  We are not responsible for publishing or typographical errors.  Many Manufacturers change prices without much advance notice, due to fluctuations in the cost of raw materials, and we cannot guarantee any published price.  We will notify you in writing of current price and availability at the time of order, and not process any order without your written approval.

Payment Methods: 
All prices listed are USD.  We accept Visa/MasterCard, personal or business checks, and money orders.  We will ship your order after we verify payment.

Leasing Or Financing: 
We Have several leasing options available. If you have been in business for over 2 years the approval process is very quick.  If you are just opening, or newly taking possession of the business, it may take longer.  
CLICK HERE for an online instant quote and application. 

Warranty Policies:
All new equipment is covered by a manufacturer’s warranty,  which varies by product and manufacturer.  Check your owner’s manual for specific equipment warranty information. Most equipment carries a factory warranty for one year,  parts & labor.  Warranties are handled by the manufacturer, including parts , manuals, equipment malfunction, etc.  In no event shall the company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, food spoilage or product loss.  If you need help processing any warranty issues with the manufacturer, please give us a call and we will try to help.

Repairs under Warranty:
Some factories only allow their authorized service centers to perform warranty repair work, and your warranty could become void if anyone else attempts a repair.  Some warranties cover repairs to be performed at your location, while others may need to be brought to a service center.  Check your owner’s manual for instructions or call us at (773)-247-3500 if you need help.

Return Policy:
Before returning items, please call or e-mail us for a Return Authorization Number (RA#).  We do not pay for the "return" shipping fee on items that are not broken or damaged. If you are returning an item that is broken or damaged, please contact us first.  See section regarding Damaged Items for procedure on damage claims.

If you are not 100% satisfied with your product, you can return it within 30 days of your receipt date for an exchange or refund, shipping & handling fees excluded.  All returned packages must include a completed return form and a copy of your receipt.  All items must be returned in "brand new" condition, with all inside content (manuals, accessories, etc.) packed the way it originally came.  Absolutely no returns on new equipment if it has been used.

You will be charged a 25% re-stocking fee if: Returned items are not in "brand new" condition and/or missing any of its original contents, The return form and/or a copy of your receipt are not included with the returning package, or you are returning items, parts, supplies, etc. that were specially ordered for you (Non-stock items).  You will pay for any return shipping,  crating, or freight costs.

Special Order Returns:
Special order and custom fabricated items are non-refundable.

Liability:
For your security, please ship all returned merchandise through an insured carrier like UPS or Federal Express. Complete Store Fixtures will not be held responsible for any items being returned that are lost or damaged.

Exchanges:
If you prefer to exchange an item, please contact us prior to returning the merchandise. Once the returned item is received, we will process your new order and issue a credit for the price difference between the returned item and the replacement item or bill you for the difference (with your approval). All shipping charges involved will be the responsibility of the customer.


Ship Returns and Exchanges to:
Complete Store Fixtures
Web Site Return
2010 W. 35th Street
Chicago, Illinois  60609

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