|
Ordering |
Shipping |
Crating/Handling Fees |
|
Shipping Locations |
Damage Policy |
Delivery |
|
Price Policy |
Warranty |
Repair/Return Policy |
| Payment Methods |
Return Policy |
Exchanges |
Ordering:
You
may call, fax, or e-mail your order request. Please include your full
name, the name of your business, billing address, shipping address,
telephone number, fax number, and indicate which payment method you
will be using. We will E-Mail or fax an order confirmation, clearly
stating item count, item totals, shipping charges, and order total for
your approval. We will not ship an order without written approval
from you. Orders received will usually ship the following business
day. In the event of a delay of more than 48 hours in your shipment, we
will notify you immediately. We will also notify you of the tracking
information when your order ships.
Shipping Methods:
We
ship most of our orders via UPS or USPS. Fed-Ex is used as a secondary
shipper or upon request. Options range from: Ground, 2nd Day, 3 Day
Select, Next Day Air to Worldwide Express, Etc. If an order exceeds
shippers weight limit of 150 Lbs. and/or size limit, your order will be
shipped by a freight company. In this case, a customer service
representative will contact you and provide you with the best possible
quote on shipping and handling costs.
Crating / Handling Fees:
When
your order is received, our staff will calculate any shipping and, if
applicable, handling or crating charges. We will E-Mail or fax an
order confirmation, clearly stating item count, item totals, shipping
charges, and order total for your approval. We will not ship an order
without written approval from you.
Shipping Locations/Split Shipments:
Most
orders will ship from our distribution center located in Chicago,
Illinois. In the event a product is unavailable at this location, or if
we determine it will save you time and money, we may opt to ship your
order from another location. If your order is unable to ship complete
from any one location, we may ship your order from multiple
locations.
Damage Policy:
Your
order will be packed in such a way as to protect your merchandise.
Unfortunately there are occasions when orders may become damaged in
transit. Complete Store Fixtures will not be responsible for orders
damaged in shipment.
You should:
- Always inspect all packages
thoroughly before signing for your shipment. Freight companies are
responsible for inspecting items before picking up from us. When
freight carriers sign for the items, they are indicating they are
receiving them up in good condition from us. When you sign for your
order from the trucking company, you are responsible for inspecting
your order. By signing for your order, you are indicating YOU ARE
RECEIVING YOUR ORDER IN GOOD CONDITION unless you state otherwise on
the freight bill.
- If you see outside
damage to the crate or box, please tell the driver to write it down,
and open the package to check for further damage.
- Determine if the damages are such that the shipment should be accepted or refused.
-
If
accepted, instruct the driver to state the damage on the delivery
reciept at the time of delivery. He may give you a claim number at
that time. Save your crating materials, until the damage claim has been
resolved. If they send a claim adjuster, save all packing materials,
all labels on the box, as the inspector will want to see all of that.
-
Always refuse packages that have visible damage. Call us immediately and report the damage to your salesperson.
If you fail to do any of the above, you will need to file a claim with the freight company.
Delivery:
If
you are not there to accept delivery, the freight company may assess
charges for Storage Fees and/or Re-Delivery Fees. We have no control
over those fees. We will always give you the name of the freight
company and tracking information once your order has shipped. You
should call the freight company to determine an approximate day and
time of delivery if you need to be prepared for the delivery.
Price Policy:
Product
information, photos and prices are subject to change without notice.
We are not responsible for publishing or typographical errors. Many
Manufacturers change prices without much advance notice, due to
fluctuations in the cost of raw materials, and we cannot guarantee any
published price. We will notify you in writing of current price and
availability at the time of order, and not process any order without
your written approval.
Payment Methods:
All
prices listed are USD. We accept Visa/MasterCard, personal or business
checks, and money orders. We will ship your order after we verify
payment.
Leasing Or Financing:
We
Have several leasing options available. If you have been in business
for over 2 years the approval process is very quick. If you are just
opening, or newly taking possession of the business, it may take
longer. CLICK HERE for an online instant quote and application.
Warranty Policies:
All
new equipment is covered by a manufacturer’s warranty, which varies by
product and manufacturer. Check your owner’s manual for specific
equipment warranty information. Most equipment carries a factory
warranty for one year, parts & labor. Warranties are handled by
the manufacturer, including parts , manuals, equipment malfunction,
etc. In no event shall the company be liable for loss of use, revenue
or profit or for any other indirect, incidental, special or
consequential damages including, but not limited to, food spoilage or
product loss. If you need help processing any warranty issues with the
manufacturer, please give us a call and we will try to help.
Repairs under Warranty:
Some
factories only allow their authorized service centers to perform
warranty repair work, and your warranty could become void if anyone
else attempts a repair. Some warranties cover repairs to be performed
at your location, while others may need to be brought to a service
center. Check your owner’s manual for instructions or call us at
(773)-247-3500 if you need help.
Return Policy:
Before
returning items, please call or e-mail us for a Return Authorization
Number (RA#). We do not pay for the "return" shipping fee on items
that are not broken or damaged. If you are returning an item that is
broken or damaged, please contact us first. See section regarding
Damaged Items for procedure on damage claims.
If you are not 100% satisfied with
your product, you can return it within 30 days of your receipt date for
an exchange or refund, shipping & handling fees excluded. All
returned packages must include a completed return form and a copy of
your receipt. All items must be returned in "brand new" condition,
with all inside content (manuals, accessories, etc.) packed the way it
originally came. Absolutely no returns on new equipment if it has been
used.
You will be charged a 25% re-stocking
fee if: Returned items are not in "brand new" condition and/or missing
any of its original contents, The return form and/or a copy of your
receipt are not included with the returning package, or you are
returning items, parts, supplies, etc. that were specially ordered for
you (Non-stock items). You will pay for any return shipping, crating,
or freight costs.
Special Order Returns:
Special order and custom fabricated items are non-refundable.
Liability:
For
your security, please ship all returned merchandise through an insured
carrier like UPS or Federal Express. Complete Store Fixtures will not
be held responsible for any items being returned that are lost or
damaged.
Exchanges:
If
you prefer to exchange an item, please contact us prior to returning
the merchandise. Once the returned item is received, we will process
your new order and issue a credit for the price difference between the
returned item and the replacement item or bill you for the difference
(with your approval). All shipping charges involved will be the
responsibility of the customer.
Ship Returns and Exchanges to:
Complete Store Fixtures
Web Site Return
2010 W. 35th Street
Chicago, Illinois 60609